Question 1

What is Oasys, and who is it built for?

Accepted Answer

Oasys is an AI-native practice management platform built specifically for group behavioral health practices that have outgrown generic EHRs and are tired of cobbling together half-solutions. Solo therapists are welcome too—the platform scales down cleanly, and many of our features (AI-assisted notes, automated billing, intake workflows) are just as valuable for a one-person practice.

Question 2

How is Oasys different from SimplePractice, TherapyNotes, or other EHRs?

Accepted Answer

Most practice management tools were built a decade ago and bolted AI on later. Oasys was built AI-native from day one—meaning intelligence is integrated in documentation, billing reconciliation, intake, and supervision workflows. Oasys was also designed specifically for the realities of group practices: clinical supervision, multi-clinician scheduling, role-based permissions, and visibility into operations across the whole team.

Question 3

What does the AI actually do?

Accepted Answer

The honest answer: it removes the parts of the job clinicians didn't sign up for. That includes drafting progress notes from session content, surfacing billing issues before they become denials, and helping with intake documentation. It also gives practice owners analytics previously unavailable. The AI assists clinical and operational work; clinicians always review and approve their documentation.

Question 4

I'm cautious about AI in clinical work. How does Oasys actually handle session content?

Accepted Answer

We hear this often, and we think caution is healthy. A few things worth knowing: we don't record audio or video of sessions—ever. Our AI works from real-time text transcription that's processed in the moment to help draft your note, and the audio itself is never stored. Clinicians decide when to use AI assistance, review every draft before it's finalized, and can edit or discard anything. The AI is a drafting partner, never a decision-maker, and it doesn't touch clinical judgment, diagnosis, or treatment planning.

Question 5

Is Oasys HIPAA compliant? What about BAAs and SOC 2?

Accepted Answer

Yes. Oasys operates as a HIPAA Business Associate and signs a BAA with every practice we work with. We're actively pursuing SOC 2 compliance and have built our internal policies, access controls, and breach notification procedures to meet that standard. If your compliance team has specific questions, we're happy to walk through our security documentation directly.

Question 6

Is client data used to train AI models?

Accepted Answer

Never. Client data stays inside your practice's environment and is processed under our BAA. We do not use protected health information to train third-party AI models, and our AI vendors (including Anthropic and OpenAI) are themselves under BAAs with us with zero-retention configurations where applicable.

Question 7

What does onboarding look like, especially if we're switching from another EHR?

Accepted Answer

Switching EHRs is genuinely painful, and we don't pretend otherwise. We handle data migration, payer setup, ERA reconciliation, and clinician onboarding directly with your team—not via a help-desk ticket queue. Most group practices are fully live within a few weeks, with white-glove support from someone who actually knows your setup.

Question 8

How does Oasys support group practice operations specifically?

Accepted Answer

The platform is designed so that practice owners have visibility into every aspect of operation without having to micromanage. Top features include: clinical supervision workflows (including documentation and sign-off); role-based access for clinicians, supervisors, and admin staff; multi-clinician scheduling with availability management; and analytics that show practice-wide performance.

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What makes Oasys different

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