TheraPlatform Reviews: What Therapists Actually Say

Short answer: TheraPlatform reviews split cleanly along one line: how much of your practice happens on video. Practices delivering most care virtually rate it highly, because the session tooling was built for that rather than retrofitted. Practices that are mostly in person tend to find they are paying for depth they rarely open.

We make a competing product, so the closing section is an advertisement. Oasys sits at the infrastructure layer of working practices, and from our ongoing conversations with therapists and group practice owners, the teletherapy question surfaces in nearly every one.

At a glance

On review sites, TheraPlatform holds 4.4 out of 5 on Capterra across 79 reviews, with 4.4 for ease of use and 4.2 for customer service. ChoosingTherapy's hands-on review gives it 4 out of 5.

On pricing, TheraPlatform publishes three tiers. Basic is $39 a month for a single provider with no additional seats. Pro is $69 a month plus $39 per additional provider. Pro Plus is $79 a month plus $49 per additional provider. Every tier includes unlimited clients and telehealth sessions, and there is a 30-day trial with no card required.

The per-use fees are where the bill moves: electronic claims at $0.25 per claim, coverage checks at $0.10 per request, AI notes at $30 per provider, and the Wiley Treatment Planner at $15 per provider. Verified 1 October 2026; confirm before you sign anything.

What reviewers praise

Telehealth built in, not bolted on. Most EHRs added video in 2020. TheraPlatform was designed around it, and reviewers who work virtually notice the difference in the session itself rather than in the marketing.

Interactive session tools. Whiteboards, games, and therapy-specific activities you can use live with a client on screen. For play therapy, pediatric work, speech, or anything requiring shared material during a session, this is a genuine capability gap in TheraPlatform's favor.

Everything in one place for a small practice. Scheduling, notes, billing, and video in a single product is the most repeated line in positive reviews, along with tutorial videos that make it quick to learn.

Accessible entry price. $39 a month for a solo clinician, with telehealth included rather than sold as an add-on.

Fit for specific disciplines. Speech, occupational, and physical therapy workflows are supported alongside mental health, which suits practices spanning those.

What reviewers criticize

Less polish. ChoosingTherapy calls it "not as technically polished as some competitors," with a "somewhat unintuitive design." Capterra reviewers describe calendar and availability setup as tedious, and there is no drag-and-drop rescheduling.

No dedicated mobile app. Access is through the browser, and mobile use comes up repeatedly as a weak spot.

No e-prescribing. For a practice with a psychiatric prescriber, that means a second system.

Billing at volume. Some reviewers report inconsistent insurance automation and claim rejections, and the per-claim and per-check fees add up as session volume grows.

Support that is mostly email. Reviewers rate the team as helpful, but phone access is limited and some describe waiting days on a technical issue.

Group practice depth. Suited to solo and small groups. Practices with layered supervision and admin structures outgrow it.

The question that decides it

What share of your sessions are virtual?

Above roughly seventy percent, the session tooling earns its place and the rough edges matter less, because your day is the video session.

Below about thirty percent, you are buying capability you will rarely use.

Between the two, test it with two clinicians for a fortnight before committing. That is cheaper than being wrong.

Who TheraPlatform is right for

A good fit if: most of your care is virtual; you want interactive tools during sessions; you work with children; you span speech, occupational, or physical therapy alongside mental health; you are solo or a small group.

A poor fit if: you are mostly in person; you need e-prescribing or a real mobile app; you are past roughly fifteen clinicians and need credential-aware supervision or payroll modeling.

What it does not solve

TheraPlatform is a care-delivery platform, and a good one for its niche. Like most products in this category it is not built to run a group practice as a business. Past fifteen clinicians the constraints practices describe are the same regardless of vendor:

• Supervision that does not distinguish credential status. A provisionally licensed

clinician independently credentialed with payers gets the same forced co-sign as a first-year intern.

• Coarse permissions once you employ an office manager, a biller, and clinicians who

should not see one another's caseloads.

• No payroll modeling. A mid-sized group practice told us about 20 hours a week of a

billing manager's time went into converting EHR data into a payroll ledger, because the software could not express a contractor revenue split, or a salaried arrangement with an hourly minimum plus commission.

Before you move either way

Ask any vendor the same question: how would I get my data out in three years, and what exactly comes with it? Assessments, intake forms, and future appointments are the three things most often left behind, and they are the three you will miss first.

Our position, labeled

We make Oasys, an EHR for mental health group practices, at $80 per clinician per month with no add-ons. Other platforms are built differently. Oasys models supervision per role, carries role-based permissions, and produces a revenue-split payroll ledger directly.

If you are a small, mostly virtual practice, we encourage you to demo Oasys.